GB
Mostly a good experience; Customer Service calling needs to Change!
Ordering the product, the shipment of the product, and the product itself (and my experience) were excellent. The area they need to work on (and fix!) is the team that calls customers on the phone. They are terrible. If you're like me, if you don't recognize the phone number of an incoming call, you let it go to voicemail. That is what I did following placing my order online. Their team doesn't leave a voicemail. Instead, they call and call and call, about every 5 to 15 minutes, at all hours of the night! That is a really poor customer service move on their part. I told them -- the first time they call a customer they should leave a voicemail message. Then call the customer back 1 hour later. By then their customer would have listened to their message, made a note of the incoming phone number, and the next time they called, the customer will answer. Instead they call multiple times over and over until you answer. It is C-R-A-Z-Y! If you google their incoming phone number, you will see many complaints about this. I think my solution will make customers happy.
October 16, 2017
